Help & support
How can we help?
Answers about renting, listing, viewings and moving with Hodi — plus our policies and how to reach a human.
Getting started
Search & save
Browse verified vacant homes across Kenya and save the ones you love.
Book a viewing
Pick a time that suits you — the landlord confirms, no phone calls needed.
Move in
Line up a vetted mover and settle into your new place with confidence.
Browse by topic
Booking viewings
How do I book a viewing?
Open any listing and tap 'Book a viewing'. Choose a date and time slot — the landlord confirms within a few hours.
What happens after I book?
The landlord receives a notification and confirms your slot. You'll get an in-app notification and can see the status in your Bookings tab.
Can I cancel or reschedule a viewing?
Yes. Open the viewing in your Bookings tab and tap Cancel. Please cancel at least 2 hours before your scheduled time as a courtesy, then book a new slot.
Will the landlord get my phone number?
Only once a viewing is confirmed. Until then you stay anonymous — you can chat in-app via 'Message host' without sharing your number.
Payments & M-Pesa
How do payments work?
Payments are processed via M-Pesa STK push. You'll receive a prompt on your phone — approve with your M-Pesa PIN. Hodi never sees or stores your PIN.
Does it cost anything to browse Hodi?
Renters pay nothing to browse listings or book viewings. You deal with the landlord directly for rent and deposit.
How do I get a receipt?
Your M-Pesa confirmation message is your receipt. You can also view your transaction history in Profile → Transactions.
Can I get a refund?
Any platform fee you pay through Hodi (for example a mover deposit) is refundable per the terms shown at checkout. Rent and deposits paid directly to a landlord are between you and them — never pay those before a confirmed viewing.
Moving services
How do I book a mover?
Go to the Movers section, browse vetted companies, and tap 'Book this mover'. Fill in your move details and the company will confirm and share a quote.
Are movers vetted?
Yes. All listed moving companies have been reviewed by Hodi for reliability and insurance coverage. Reviews from past users are shown on each profile.
How much does a move cost?
It depends on distance, the size of your home, and the day. Vetted movers start from around KES 2,500 — you'll see a clear quote before you confirm.
Listing a property
Can I list my property?
Yes. Switch to Hosting mode in your profile, complete ID verification, then tap 'Add listing' to get started.
Is listing on Hodi free?
Creating and publishing a listing is free. Optional boosts (Featured, Premium, Top Pick) are paid and simply raise your listing's visibility in search.
What is a verified landlord?
A landlord whose government-issued ID has been verified by Hodi. Look for the green Verified badge on listings and host profiles.
How long does verification take?
Usually within 24 hours after you submit your ID documents. You'll receive a notification when it's complete.
How do I edit, pause or remove a listing?
Open My Listings, tap the menu on any listing, and choose Edit, Pause, Mark as rented, or Delete.
Safety & trust
Is my personal data safe?
Yes. We store minimal data, never sell it, and share contact details only after a viewing is confirmed. See our Privacy policy for the full picture.
What if a landlord asks for money upfront?
Never pay cash or M-Pesa directly to a landlord before a confirmed viewing. Report suspicious requests via WhatsApp support immediately.
How do I report a listing or user?
Open the listing and tap 'Report this listing', or message support. Our team reviews every report within 24 hours. Read the full Safety guide below.
Your account
How do I sign in?
Enter your Kenyan mobile number and we'll send you a 6-digit OTP via SMS. No password needed.
Can I use Hodi on more than one device?
Yes. Sign in with the same number on any device — your saved homes, chats and bookings sync automatically.
How do I change my phone number?
Go to Profile → Settings → Account and update your number. We'll send a code to the new number to confirm it's yours.
How do I delete my account?
Go to Profile → Settings → Account → Delete account. All your data is removed within 7 days.
Policies & legal
The fine print, in plain language. Open any time — you don't need to be signed out.
Still need help?
Our team replies Monday–Saturday, 8 am – 8 pm EAT — usually within 24 hours.
WhatsApp supportPrefer email? help@hodihomes.com