Safety
Renting safely on Hodi
Hodi protects you with verified landlords, in-app messaging, and clear payment guidance. Here's how to stay safe throughout your rental journey.
Verify before you pay
Always book viewings through Hodi so you know the landlord is verified. Never send rent, deposit, or any money before you have physically inspected the property.
Inspect in person
Visit the property yourself — don't rely on photos alone. Check fixtures, water pressure, security, and the condition of appliances before signing anything.
Use M-Pesa with care
Send money only via traceable M-Pesa transactions to a number that matches the verified landlord's profile. Keep your M-Pesa confirmation SMS as proof of payment.
Keep communication on Hodi
Use Hodi's in-app messaging for all conversations before a lease is signed. This creates a record and helps us assist you if anything goes wrong.
Spot the red flags
Be cautious if a landlord asks for payment before a viewing, refuses to meet in person, offers a price far below market rate, or pressures you to decide immediately.
Read the lease carefully
Before signing, understand the rent amount, deposit terms, notice period, and any rules about pets, subletting, or modifications. Ask a legal professional if unsure.
Report suspicious activity
If you encounter a fake listing, an off-platform payment request, or any threatening behaviour, please report it immediately. You can flag a listing from the listing page, or contact us directly on WhatsApp.
Our verification process
Landlords can verify their identity with a government-issued ID. We review reported complaints, and verified landlords carry a green Verified badge on their profile and listings.
Something doesn't feel right?
Contact our team immediately — we respond within 24 hours.
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